Be Kind. Remind.

Stripe makes processing payments online and managing subscriptions super easy. But there is room for nuance in their automated subscription renewal reminders.

Most online subscription-based businesses offer monthly and annual plans, but Stripe only offers one way of notifying customers about upcoming renewals: on or off.

Reminders to customers paying month-to-month can be unecessary and bothersome. Why risk upsetting a customer or training them to tune our repetitive messages?

Yearly customers, however, may be caught off-guard by an auto-renewing subscription. The user may still use your product or service, but many things could have changed, including expired cards. A yearly subscription renewal reminder is a good opportunity to remind users why they found your service important to begin with, gives them a chance to update payment details, and gives them a heads up. Allowing a customer to churn gracefully on their terms is preferable to a a surprised, upset customer who planned to leave anyway.

Gain more control of your customer communication with RemindKind.